Steve gives us the loaddown, from how he got into his role here to advice for those thinking of applying
“The most important part of the role, and something to remember, is that we’re here for the customer. I’d also say that it can be hard work but it’s very rewarding”
Name: Steve White
Job title: Sales Advisor
How did you get to where you are now? I attended one of the recruitment open days, applied and was successful. I’ve found that listening to feedback and guidance from managers has helped me to excel. I’ve also taken advantage of available training, and have found that looking at myself and facing my own strengths and weaknesses has been a great help.
How have you made a difference in your role? I’ve been able to take part in charity events, which is an opportunity for us to give back to our community. Also, I was part of a pilot team for Sky Mobile and it’s been fantastic to see the success of the product.
Describe your typical day: My shift starts at 10am, I like to get in a little earlier to check the daily rota and organise my day ahead. The shifts are hard work but extremely rewarding. I break for lunch in the onsite canteen, I love the food they serve, great portions and styles of food. Being diabetic, I need to make sure I’m having a balanced diet.
What’s your work environment like? It’s great. We sit at circular desks, which gives you the privacy you need whilst allowing you to see others in your team and have quick chats between calls. During briefs with our managers or in training sessions, we get time together as a team to discuss our roles and the challenges we face which is really useful.
What’s the most enjoyable thing about your job? I love the flexibility offered here and the open feedback on performance from management. Before joining I was a bus driver working 60 hour weeks, I now have a great career with prospects, and so much more time for my family.
Describe your work/life balance? Excellent, because of the flexibility I’m able to work shifts that work for me and my family. I love my team as they are all really understanding, supportive and friendly.
What would be your advice to someone who is thinking of applying? I would definitely encourage them to go for it. The most important part of the role, and something to remember, is that we are here for the customer. I’d also say that it can be hard work but it’s very rewarding.
An interesting fact/something no one else knows about you? I had a snowball fight with Terry Scott from the Terry and June sitcom years ago!