Speaking to our customers is George’s favourite part of his role at our Contact Centre.
“I have a gregarious nature so I really enjoy communicating and helping our customers”
Name: George Hanselman
Job title: Customer Service Advisor
What area of Sky do you work in and what do you do on a daily basis? I help our customers with their TV and Broadband, offering them help and support. I’m also a LGBT+ champion which is really exciting for me; I get involved in championing and supporting LGBT+ at our Contact Centre.
How did you get into your role? Before joining I was a Lead Advisor at a cosmetics store, I’m passionate about make-up but wasn’t happy in the role. My friend who was already working here recommended I join, so I applied. It felt like the right decision because I lived in Sheffield whilst I was at university and liked the idea of moving back.
How have you made a difference in your role? I have a gregarious nature so I really enjoy communicating and helping our customers. I also love helping my team, we’re really supportive of each other and they bring out the best in me.
What’s the most enjoyable thing about your job? The most enjoyable things about my role is speaking to our customers, having a great support network and knowing that I can be myself at work. My proudest moment was winning Newcomer of the Year which really made me feel welcome and glad to be part of the Sky family (thankfully I had great makeup on when I was presented with the award haha!).
Describe your contact centre or area of the business - what makes it a great place to work? It’s a comfortable and diverse environment. There are great onsite facilities, such as a canteen area and quiet rooms to relax and hangout.
Have you had the opportunity to progress in your role? Even though I’m relatively new to the business, I’ve already had the opportunity to talk to my mentor about my interest and love for the production side of television, as I did a screenwriting degree at university.
An interesting fact no one else knows about you: I’m a part-time drag queen.