Sara discusses what the work/life balance is like in our Leeds Tech teams
"I have a fantastic manager who always encourages work/life balance"
Name: Sara Browne
Job title: Service Release Manager
What area of Sky do you work in? Digital Trading – Leeds Dock
What’s your career journey been like up until now? I spent a long time at my previous company (12 years!) where I was able to learn a number of skills within both IT and Service Management, enabling me to now wear 2 ‘hat’s’ for both Service and Release Management.
What does a typical day working here look like for you? In the Support world most days are very ‘untypical’! I spend time at meetings, calls, emails etc like most people, but in the event of a major issue this will take priority. Otherwise I work with the digital teams to find ways of improving our platform and fixing existing issues, working this into our overall development and delivery plan.
If you’ve been here over one year, how have you made a difference in your role? I’ve been here nearly a year! I came into the role when it was new, so up until now a lot of my job has been getting people and processes set up to support Digital Trading, which is now running as BAU. Recent feedback I had is that my approach to this is leading to a culture change within our squads around supporting and monitoring our applications J.
What’s been your proudest moment since working here? The Black Friday campaign, which is the biggest sales/traffic dates by far for online in the calendar. By managing a diverse number of teams, the online shop remained stable throughout, working with the teams to support this was fantastic, it sounds strange to say something is a huge success because nothing happened!
What’s the most enjoyable thing about your job? I work with a lot of different areas here which is great for getting different opinions on things or advice from more established areas. I also enjoy working with our talented developers, who continuously find creative solutions to fixing issues as well as working on the shiny new stuff!
Describe your work/life balance? For me my role is a little unpredictable and often involves unsociable hours, however I have a fantastic manager who always encourages work/life balance. I also have a young family so if I get called out in the evening/weekends, I always work a way around it with my manager, which makes it easy to manage.
What advice would you give to others trying to develop their career? Look at where your skills might cross over into something else. For example, requirements gathering for a project involves asking the right questions to the right people, so make sure you have the appropriate network to do this.
An interesting fact/something no one else knows about you? I played rugby league for 6 years before retiring through injury and age (!) in the women’s premiership league!