Natalie shares how she’s progressed and developed her career in our Home Service department.
“I love that no day is ever the same, there is always an exciting new challenge each day that pushes my strengths and helps me develop new skills”
Name: Natalie Thomas
Job title: Broadband Tech Team Lead (BBTT)
Describe your role in one word: Innovative
What area of Sky do you work in and what do you do on a daily basis? I currently work in the Home Service as part of the brand new Broadband Tech Team. I support and lead a team of broadband tech experts.
How did you get into your role? I came into this role from being a Field Engineer for almost 10 years installing Sky TV into our customer homes. For the past 7 months prior to me getting the BBTT lead role I was Change Ambassador. This involved me carrying out onsite coaching to my peers and helping them develop and achieve their KPI’s.
What is the most enjoyable thing about your role and what surprised you most? I love that no day is ever the same, there is always an exciting new challenge each day that pushes my strengths and helps me develop new skills.
How have you made a difference in your role? I feel I’ve brought a new and exciting approach to leadership. I’m also a great onsite coach and really get the most out of my Engineers.
Describe your work/life balance: Sometimes it’s hard to juggle work and my personal life, but when you find the right balance there’s no issues. If I’m working from home I try to stay upstairs so that my little girl doesn’t see me on my laptop constantly and then when it’s time for a break I’ll give her lots of attention. I also try to stay switched off from work after my finishing time.
Have you had the opportunity to progress? What advice would you give to others trying to develop their career? I have progressed very well over the past year first becoming Change Ambassador for my region and then using all of the skills I developed to apply for the Broadband Tech Team Lead role. My advice for anyone wanting to progress would be to network well, and always prepare for interviews. Do your research, find out as much as possible about the role you’re applying for, ask for interview tips, and stand out from the crowd. Also, make use of the tools you have at your disposal, such as the development studio and build your brand program.
Your top application tip for people applying now – what did you do to stand out when you were applying: I really sold myself, promoting all I had achieved over the past year and what I had done outside of work to help develop my skills for the position. When I had my interview I brought along handouts to to show the assessor the work I’d done within my team to improve their performance, this made me stand out from the other candidates.
An interesting fact no one else knows about you: I’m a qualified plumber.