Michael shares his journey here, from Advisor to Customer Experience Leader
“There are lots of ways to progress here, it but just requires hard work and dedication”
Name: Michael Flannery
Job title: Customer Experience Leader
What area of Sky do you work in and what do you do on a daily basis? I work within the Service department. I’m responsible for a team of Advisors who I work closely with to reach our team goals.
How did you get into your role? Before joining, I was an Engineer. I joined as an Advisor at our Contact Centre in Stockport in the Sky TV department. After 4 years as an Advisor I joined the “Stepping into Management” programme and progressed into the Customer Experience Leader role.
How have you made a difference in your role / what’s been your proudest moment working here? My proudest moment has to be when I become a permanent Manager, and received really good feedback from the first team I was lucky enough to manage.
What’s the most enjoyable thing about your job? Every day is completely different! I love coming to work, knowing that I can make a positive difference to people each day.
Describe your contact centre or area of the business - what makes it a great place to work? We’re all about customer service, it’s great to work with people who put our customers first.
Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career? The “Stepping into Management” programme is wonderful and well structured, and allowed me to progress into a Management role for a great team. There are lots of ways of progressing here, it just requires hard work and dedication.
An interesting fact no one else knows about you: Both myself and my fiancée became Customer Experience Leaders at our Contact Centre in Stockport on the same day - amazing day!