Meet our Commercial Finance team!

The people behind sky posted on 14 Jun

"Working with people who have the right attitude and approach to getting things done makes coming to work here really enjoyable"

Sky Careers

Team name: Commercial Finance – Customer Operations

What does your team do within the department?

We’re a team of Finance Business Partners who provide commercial finance support to the Customer Service Group, with an annual budget in excess of £500m.  This business is at the heart of customers interaction with us, whether it’s new customers contacting us to buy and install TV or Broadband, through to providing post sales servicing to our 11m+ customers in the UK.

The primary focus of the team is the Service contact centres, handling 20m calls per year, and we also look after Change & Billing as well as managing the overall performance of the Customer Service Group.

Our role is to work with stakeholders from across the business, adding insight, analysis and challenge to their operational performance. It’s fast paced and varied, but always exciting, particularly in a content driven media business like ours.

What’s been your team’s biggest achievement or proudest moment?

We’ve achieved a massive amount in this past year, driving change and delivering great financial results.  The stand out is the launch of Sky Q & Sky Mobile.  Both were huge projects, but it’s great to see where this team played a role in the product development and customer servicing plans. There’s no better satisfaction for the team than knowing they have contributed to successfully launching these new products to customers.

3 team members:

Name: Gerard Farrell

Job Title: Financial Analyst

What’s your role within the team?

I’m responsible for consolidating outputs and coordinating activities for a number of Finance teams across the Customer Service Group and the wider Chief Operating Officer Group including Budget, 5YP and Month End. I act as the point of contact between those teams and Group Finance and get involved in a lot of ad hoc work producing outputs for senior finance figures. Working with a number of different teams means I get insight into what’s going on across the business and the regular exposure to senior finance figures is great.

What’s the most enjoyable thing about working in this team and at Sky?

I think working with people who have the right attitude and approach to getting things done makes coming to work here really enjoyable. The speed of innovation and bringing new products to market means there is always something new and exciting going on!

Name: Ryan Gray

Job Title: Assistant Financial Analyst (Finance Graduate Scheme)

What’s your role within the team?

As a 3rd-year Finance Graduate, I currently work in the Finance Team who support Customer Operations. This forms part of Customer Service Group (CSG) and our role in Finance is to business partner and drive change within the operation, managing the bottom line while balancing our drive to deliver the best customer service in the country. My key responsibilities are wide ranging; from compiling and reviewing key KPI’s to forecasting bad debt and working to provide the insight to explain key movements. It’s a particularly exciting time in our area with the recent launch of Sky Q and the introduction of Mobile into our product portfolio, and I’ve been fortunate enough to be involved in both.

What’s the most enjoyable thing about working in this team and at Sky?

We’re always encouraged to come up with new and better ways of doing things and to question the status quo. It sounds clichéd but one thing I’ve learned is not to take anything for granted. Just because that’s the way it’s always been done, doesn’t necessarily mean that’s the best way! Being part of a Finance Graduate Scheme, I’ve also been able to create a great network of peers which I often leverage. We’re expected to work hard and pass our professional exams but the study support and guidance I’ve been provided with is second to none, and I’d definitely recommend working here to anyone looking to pursue a career in Finance.

Name: Stacey Mackie

Job Title: Finance Analyst

What’s your role within the team?

I look after the finance for credits, offers and vouchers that our advisors give out to our customers.  This involves monitoring spend, improving processes and working closely with the business to achieve targets. I also look after the headcount costs across the Service estate as well as travel & discretionary spend, monthly forecasting and month end. 

What’s the most enjoyable thing about working in this team and at Sky?

Having the ability to drive change and see the fantastic results that come from it, and know that you played a big part. I also enjoy the fact I work in a company where I use the product on a daily basis and that we get to hear about new projects and products before anyone else.