Making lifelong friends & progressing in her role are some of the things Aimee’s achieved at our Sheffield Contact Centre.
"There are always opportunities to progress at our Sheffield Contact Centre”
Name: Aimee Louise Siddall
Job title: TV Technical Advisor for Sky Q
What area of Sky do you work in and what do you do on a daily basis? I work in TV Tech for Sky Q in our Sheffield Contact Centre. I take calls from customers experiencing technical difficulties with their Sky Q equipment and I help them fix it.
How did you get into your role? I applied over 4 years ago because I wanted to work for what looked like a fantastic brand. I was given an interview and here I am today. I started with Sky+ TV Tech and Billing and then applied to do the trial for Sky Q, which was an amazing experience. I took Broadband Tech calls for a while and then moved back onto TV for Sky Q - what a journey!
How have you made a difference in your role / what’s been your proudest moment working here? I love speaking with our customers & building rapport with them as I want to give them the best experience possible. I’ve started coaching my team on improving their conversations with customers and adding value to the conversation. My proudest moment was being part of the Sky Q Trial, it was great to be part of something new and have the opportunity to mould a new product.
What’s the most enjoyable thing about your job? My team. They make work fun and we all get on really well. We all have different strengths so we’re able help each other and each take charge of different areas to keep everything ticking over.
Describe your Contact Centre or area of the business - what makes it a great place to work? I work in our Sheffield Contact Centre. We deal mainly with Sky Q TV, Broadband & Account Management. The people really make this place, I can honestly say that I’ve made some lifelong friends here which I’m very thankful for.
Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career? There are always opportunities to progress at our Sheffield Contact Centre. The Sky Q Trial which I was part of was a big learning curve and we all became Subject Matter Experts after the product was launched. I also had a chance to work with our Retail department for a day, working at the stand in Meadowhall. This was a great opportunity to see another part of the business and talk to our customers face to face.
An interesting fact no one else knows about you: I worked a season in Ibiza when I was 22! ☺