Jamie gives us the lowdown on being part of the Broadband Tech team.
“You’re part of a big team who are really supportive… Broadband Tech is a brilliant place to work”
Name: Jamie Whyte
Job title: Broadband Tech Expert
What area of Sky do you work in and what do you do on a daily basis? I work in our Broadband Teach team. On a daily basis, I visit our customer homes to help fix and improve their broadband and Wi-Fi.
How did you get into your role? I used to do TV installations but I had an accident which meant I couldn’t work for a few years. When this job came up, and I was better, I went for it. It’s the perfect role for me because I love all things tech and find helping people satisfying.
How have you made a difference in your role / what’s been your proudest moment working here? I’ve enjoyed educating our customers about the reason behind the problem they’re facing; I’ve noticed that this really makes a difference to the way that the customer views our service. My proudest moment working here was winning Broadband Tech Expert of the Year 2017. Being recognised by senior management was a real achievement.
What surprised you most about your role? That being a Broadband Teach Expert doesn’t mean working on your own. You’re part of a big team who are really supportive, if you need anything there is always someone willing to go out of their way to help. Broadband Tech is a brilliant place to work.
Describe your work/life balance: I have a wife and 4 children so my work life balance is important to me. I work shifts and have been able to find a balance that works for me and my family.
Have you had the opportunity to progress? No matter how experienced you are there’s always room for improvement, and there are plenty of opportunities to develop and learn more here.
What advice would you give to others trying to develop their career? Always ask questions.
Your top application tip for people applying now: Definitely be yourself! Don’t try to be someone you’re not as it’ll hold you back. If everybody was the same, our workplace wouldn’t be what it is.
An interesting fact no one else knows about you: Before this role I was a photographer and fire breather. I was commended by the World Photography Organisation for one of my fire breathing shots.