Jamie’s been in all kinds of roles with us, leading him to his dream job.
“You have to follow your own aspirations, nobody is going to pick you out and give you your dream role, you’ve got to show others why you’d be the best and focus on your own development path for reaching your goal.”
Job title: Development Specialist
What area of Sky do you work in and what do you do on a daily basis? I work within the Know How Operations team. I facilitate, deliver and embed change learning and development across our Customer Service Group.
How did you get into your role? It’s been an interesting journey. I started as an Advisor in 2010 as part of the first team within our Stockport Contact Centre. From there I knew I wanted to experience more and see where I wanted my career path to go. I was fortunate enough to secure a position as a community leader for our internal social network and this gave me exposure to the different parts of the business and various opportunities. The department that most appealed to me was Home Service and Supply, so I applied for a role in this department and was fortunate enough to become an Engineer. Whilst in the role an opportunity came up for an Engineer to be a 12 month mentor to a brand new apprentice! I of course applied and was successful. This gave me a taste for coaching, and from that point on I knew I wanted to be a Change Ambassador. I researched the role, made connections with the ambassador team, applied and I was successful and became the generation four ambassador for the East 03 region. In this role, I developed so much as a person and took more away than I could’ve possibly expected. I travelled up and down the country delivering and embedding change as a peer-to-peer coach. This was a seconded role, so I always knew it was never going to be permanent, but what it did offer was an absolutely fantastic development opportunity and learning experience. As the secondment came to an end a vacancy for a Development Specialist within Know-How became available in Stockport (where I started my journey here) which allowed me to remain in role that had it’s feet grounded in development and learning – the rest, they say, is history.
How have you made a difference in your role/what’s been your proudest moment working here? My proudest moment here was being a mentor for an Apprentice when I was in my Engineer role in our Home Service department. The Apprentice (through his own hard work, and my coaching) has gone on to be a high performing Engineer and a truly valued member of East 03.
What’s the most enjoyable thing about your job? The most enjoyable thing about my role, for me, is changing perceptions. I love being able to facilitate change and change people’s perceptions about themselves and confidence in their own ability.
Describe your contact centre - what makes it a great place to work? Stockport may not be the biggest contact centre, but it holds a special place in my heart as I've seen it develop. I was here when it was still being built and when the first Advisors took their calls.
Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career? I’ve been here seven years and have seen so many parts of the business and been in so many different roles. It really doesn’t feel like seven years and I feel fortunate to have been able to experience so much of what’s on offer here. My main advice is that we create our own opportunities! You have to follow your own aspirations, nobody is going to pick you out and give you your dream role, you’ve got to show others why you’d be the best and focus on your own development path for reaching your goal.
Tell us an interesting fact about yourself. I’m really into cycling. This year, I'm planning on cycling to Stafford and back which is approximately an 120 mile round trip. I try to do a minimum of 20 miles per day on my bike.