How has Product Owner Eddy made a difference in his role?

The people behind sky posted on 16 Jun

"I work from home around one day a week and get total freedom from my manager, who's totally supportive."

Sky Careers

Name:  Eddy Briggs

Job title:  Product Owner – My Sky

What area of Sky do you work in? Digital Engagement

What’s your career journey been like up until now?  I spent 10 years at Telefonica. I started working on the phones in Network Services where after a short spell I moved to Learning and Development. I’d design and deliver training courses for O2 customer service. Looking back it wasn’t for me but I worked with some great people and this is where I really got my training for corporate life.

I then moved to managing a knowledge base application and a team of content editors in O2. It wasn’t always the most exciting job but I knew this was my route into online and again I worked with some good people.

I spent my final few years in Tesco Mobile. Rolling out a new knowledge base across online, retail and customer service. At the same time the online version was also delivered to support a new Tesco Mobile website. My final project was to deliver a Tech Support Online Platform.

What does a typical day working here look like for you? Mornings are usually spent catching up on the previous days flurry of late afternoon/night emails and joining the Developers for daily stand-up.  Here I can see how the sprint is progressing and support with any escalations.  The rest of the day is a mix of conference calls, weekly update meetings and taking feedback from stakeholders and my manager Holly.

Usually, I’ll be meeting with colleagues in our design team or one of our BA’s to shape one of my products and make sure we’re delivering a journey that will add real value for our customers and the business.

If you’ve been here over one year, how have you made a difference in your role? I try to be very pragmatic in my role, usually balancing out the requirements from all of my stakeholders. I’m not a land grabber but I see myself as a collaborator, aiming to get the best out of people whilst making sure we deliver the best product possible.

What’s been your proudest moment since working here? Re-building ‘My Sky’ from the ground up. With over 10 million customers our page gets over 1 million hits a week. Users want to pay bills, check their package, update details or just get a good offer. With so many senior stakeholders all wanting ‘My Sky’ to work for them it was great to negotiate a product that worked for everyone, but still put the customer at the heart of what we were delivering. Not only that, but we had to build in our own Sky pages react environment which was underpinned by our new Polaris design principles. This really was a blank canvas, which despite being daunting, was a fantastic challenge to lead on.

What’s the most enjoyable thing about your job? The variety and empowerment I get.

Describe your work/life balance. It’s as good as it can be. I have a 30 minute commute to the office and I work from home around one day a week. I get total freedom and my boss is totally supportive whenever I have a doctor or dentist appointment. In fact, being at the grand old age of 33 and with football related injuries becoming more frequent, it’s great knowing that if I need to see a doctor or physio it’s not frowned upon. My boss knows it’s paid back over on the days I need to work late or on the occasion I travel down to our London offices.

What advice would you give to others trying to develop their career? Don’t ever work for a person or company that doesn’t value you. Believe in yourself and your own abilities but know that if you really want to progress then it can’t be achieved without hard work. Oh and always be polite and kind. No one likes to work with rude people.

An interesting fact/something no one else knows about you?  I’ve met and spoke to Arnold Schwarzenegger. He said ‘Thank you for coming’. I bet you also read that in his voice too.