Charlotte takes us on her journey from working in Beauty to Retail Account Manager in NOW TV

The people behind sky posted on 11 Jan

Charlotte takes us on her journey from working in Beauty to Retail Account Manager in NOW TV

Name:  Charlotte Hackney         

Job title: Retail Account Manager

What area of Sky do you work in?  NOW TV’s Retail Team

What’s your career journey been like up until now? Before I started working here I worked at a small Beauty company of 23 people, so the difference couldn’t have been greater. I really enjoyed the transition and working in a larger wider team.

What does a typical day working here look like for you? It honestly depends on the day! Monday involves a lot of analysing and forecasting sales figures but the rest of the week can involve meeting retailers discussing and planning promotions and marketing campaigns to drive sales. I’d say the main part of my role is to always challenge our Retailer teams to ensure we are maximising our activity.

If you’ve been here over one year, how have you made a difference in your role? I think the difference I’ve made in my role is adding a different perspective to our approach, not always doing the expected. As a team we really embrace new ideas and approaches – no idea is a bad idea!

What’s been your proudest moment since working here? I’ve so many it’s hard to narrow it down… presenting with my colleague Kammy at a Tesco conference for two days to their  electrical staff, driving double digit Black Friday growth, deciding the NOW TV box strategy and direction and finally the Women@Sky & NOW TV initiatives I’ve been involved in driving.

What’s the most enjoyable thing about your job? My favourite part of my job is building relationships with clients – sometimes a challenge but ultimately really rewarding!  

Describe your work/life balance? The NOW TV Retail Team offers me great flexibility around my commitments, in the role you’re often out of the office visiting clients 1-2 days a week or working from home. We work in an environment where flexible working is encouraged.

What advice would you give to others trying to develop their career? Never rule yourself out because your experience isn’t directly related. I moved from a career in beauty, to electricals and content. All experience is relevant and you never know what extra dimension you can add to discussions.