Adrian shares the journey into his role as Home Service Engineer

The people behind sky posted on 24 Jan

"Every time I'm able to help our customers and make their life easier is a proud moment for me"

Sky Careers

Name: Adrian Sluÿters 

Job title: Engineer 

What area of Sky do you work in and what do you do on a daily basis? I'm an Engineer in our Home Service department. I start each day by checking over my van (which is a Hannibal one!) to make sure everything is working. I'll then go through my list of customers for the day (which will be a mix of new and existing customers) and I'll check I have enough stock.  

When I arrive at our customers' homes, depending on the job, I could be inspecting the work area to ensure it's safe, talking a customer through how one of our boxes work or making my way up a ladder to attach a dish.  

How did you get into your role? I applied for the role online and was invited to an assessment centre. In preparation, I decided to research the company and products. I even went as far as looking into what the various light flashes mean on the products. The assessment centre went well and I was told that I had been successful. Unfortunately, however, recruitment for the role was put on hold until further notice. In the meantime, I keep up-to-date with the careers site and before long I was contacted about staring the role. I literally cried when I received the phone call offering me the position because I had put so much effort into getting the role, and it had finally paid off.  

How have you made a difference in your role / what’s been your proudest moment working here? For me, there isn't one standout difference or moment. Every time I'm able to help our customers and make their life easier is a proud moment for me. It's the small things like tidying up the cables around their dish or taking away the cardboard boxes after a job – the sheer pleasure that I get from doing small things keeps me going. I often find myself nattering on our internal social media system, helping my colleagues where I can with the issues they're having on a job, it's really rewarding.  

What surprised you most about your role? That you're able to achieve the targets if you work hard, and work smart.  

Describe your work/life balance: My team are really great at encouraging me to switch off and enjoy my time away from work.  

Have you had the opportunity to progress? What advice would you give to others trying to develop their career? I'm still pretty new to my role so I wouldn't say that I've progressed just yet. However, I can definitely see myself developing in my role. The more that I encounter tricky problems, the better I get at overcoming them. I found that my initial training was very useful and I've been able to build on them now that I'm working out in the field.  

Your top application tip for people applying now: Persevere! If you don’t get the position at first, keep trying. Trust me, getting the role is indescribable. Oh, and if you're thinking of wearing a shirt, tie and trousers to your first day of training, don’t. I found out the hard way haha!