Adam talks all things Retail.
“You definitely work hard in Retail, but it’s really rewarding”
Name: Adam Wickson
Job title: Area Manager
What area of Sky do you work in and what do you do on a daily basis? I work our Retail area looking after 21 Sales Advisors, across 6 stores in the Midlands. My role is to support and coach our Advisors so that they can be at their best.
How did you get into your role? I’ve always loved Sky’s products and jumped at the chance to join the team. I was an Area Manager at my previous company, so I was able to transfer my skills and experience into my new role.
How have you made a difference in your role / what’s been your proudest moment working here? I’m passionate about coaching and developing my team, I really believe that success comes from delivery the best possible service for our customers, but this can only come from an engaged and driven team. I’m proudest when I see my team fulfilling their potential; it’s great to see someone develop and achieve their best.
What’s the most enjoyable thing about your job? I love being able to exceed a team target and celebrate together.
Describe your contact centre or area of the business - what makes it a great place to work? You definitely work hard in Retail, but it’s really rewarding. Because we’re in the middle of shopping centres we’re able to reach out to potential customers rather than wait for customers to come into a store, so there’s real opportunity to earn great money and be successful.
Have you had the opportunity to progress in your role? It’s a huge company and there are always opportunities to develop and progress in your role. I was offered a sales opportunity in our Sky Business department but because of family circumstances, we were expecting our first baby, I chose to stay in my current role. However I look forward to other opportunities to progress arising.
An interesting fact no one else knows about you: Now that would be telling wouldn’t it!